Sensury
Policies
Last updated: 4 October 2026
Booking policy
Appointments are confirmed without a deposit. Please contact us as early as possible to change or cancel. Late arrival may shorten the treatment so the next guest is not delayed. Sensury may contact you to confirm details before your visit.
Card payments
Online shop orders are paid securely by card at checkout. We do not accept bank transfer through this website. Prices are in Hong Kong dollars; the delivery charge is shown before payment.
Shipping
Choose your delivery region at checkout: Hong Kong HK$40, Asia HK$180, or worldwide HK$280. We normally prepare paid orders within two working days. Delivery times vary by destination and carrier.
Returns
For damaged, incorrect or faulty products, contact general@sensury.life promptly with your order number and photographs. For hygiene reasons, opened skincare products cannot normally be returned. We will review each eligible request and confirm the return or replacement arrangements.
Privacy
We use the details you provide to manage appointments, enquiries, payments, delivery and customer support. Payment card details are handled by our secure payment provider and are not stored by Sensury. We do not sell personal information. To ask about or correct your information, email general@sensury.life.
Treatment information
Website recommendations are a guide, not medical diagnosis. Please tell your therapist about relevant health, skin, allergy, pregnancy or medication information before treatment. Results and responses vary between individuals.